Eesha Luxe (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and shipping address when you create an account or place an order
- Payment information processed securely through our payment provider (PayStack) — we do not store card details on our servers
- Order history, preferences, and communications with our atelier team
- Technical data such as IP address, browser type, and pages visited (via standard server logs)
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders, including dispatch, delivery, and returns
- Send transactional emails (order confirmation, shipping updates, password resets)
- Respond to your enquiries and provide customer support
- Improve our products, services, and website experience
- Comply with legal obligations and prevent fraud
3. Sharing Your Information
We do not sell or rent your personal information. We share data only with:
- Payment processors (PayStack) to process transactions
- Email service providers (Resend) to deliver transactional emails
- Image hosting (Cloudinary) for product photography
- Logistics partners to fulfil your delivery
- Authorities where required by law
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time by contacting us.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Object to or restrict our processing of your data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at eeshaluxe1@gmail.com.
6. Cookies
We use essential cookies to keep you signed in and remember your shopping cart. We do not currently use third-party tracking cookies. By using our site, you consent to the use of essential cookies.
7. Security
We use industry-standard measures to protect your data, including HTTPS encryption, secure password hashing, and signed payment requests. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at eeshaluxe1@gmail.com.